Shipping policy

Shipping Policy

We’re happy to ship Hopeful Romantic Art orders within Canada and internationally.

Canadian Orders

Eligible Canadian orders of $49.99 CAD or more may qualify for free standard shipping. Any available free-shipping offer will be shown at checkout.

Orders that do not qualify for free shipping will be charged the applicable shipping rate at checkout. Shipping rates may vary depending on the destination, package size, weight, and shipping method selected.

International Orders

International orders do not qualify for free shipping. Customers are responsible for the applicable shipping costs, which will be calculated and displayed at checkout.

International customers may also be responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges, if applicable, are the responsibility of the customer and are not included in the shipping cost paid to Hopeful Romantic Art.

Duties and Taxes

For orders shipped within Canada, applicable sales taxes will be calculated and charged at checkout based on the shipping destination.

For international orders, the customer is responsible for any customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges that may be imposed by the destination country.

These charges are determined by local customs authorities and are not included in the product price or shipping fee paid to Hopeful Romantic Art unless otherwise stated at checkout.

Hopeful Romantic Art does not control or determine international duties and taxes. We recommend checking with your local customs authority if you are unsure what charges may apply before placing your order.

If an international shipment is refused because of unpaid duties or taxes and is returned to us, any refund will be handled in accordance with our Return and Refund Policy.

Order Processing

Orders are prepared and packaged with care. Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Please note that processing time is separate from the estimated shipping or delivery time shown at checkout.

Delivery Times

Delivery times are estimates and may vary depending on your location, the shipping carrier, weather, customs processing, holidays, or other circumstances outside of our control.

We cannot guarantee a specific delivery date once a package has been transferred to the shipping carrier.

Shipping Addresses

Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your address after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Delayed or Damaged Packages

If your package appears to be significantly delayed, lost, or arrives damaged, please contact us with your order number and we will do our best to help determine the next steps.

For damaged products, please include photos of the item and packaging when contacting us.

Questions

If you have questions about shipping before placing your order, please contact us through our website and we’ll be happy to help.